Guest Services

As Scotland's capital city, Edinburgh offers a wide range of attractions and events.  Whatever it is you like to do, Edinburgh will have something to cater for your needs and wishes - historical sights, culture, shopping, eating out, nightlife or natural beauty.

With so much going on, planning a trip can sometimes be very time-consuming so let the Guest Services at our boutique hotel in Edinburgh make things easier for you.  From advice on where to dine during your stay or what to do.

Your Questions Answered

I have a special requirement, where can I tell you about this?
Please call us on 0131 274 7400 with your booking reference where a member of our reservation team will be happy to make provisions for your individual needs.

Do you have any leisure facilities?
As a small boutique hotel we do not have facilities on site, although we can recommend a facility approx 5mins walk from the hotel.  The Roxburgh hotel on Charlotte Square offers luxury Leisure facilities available to our guests at a cost of £10.00.

Can I upgrade my room on arrival to the hotel?
Yes. Subject to availability.  There will be an additional charge based on the going rate.

Can I cancel a reservation online?
Yes.  To avoid cancellation charges, bookings must be cancelled before 4pm local hotel time on the day prior to arrival.  Unless stated otherwise

Can children stay at The Bonham?
Yes, if you need an extra bed or a cot in the rooms then please let us know when making your booking or prior to your arrival at the hotel.  We can also supply highchairs in our restaurant if needed.

Can dogs stay at The Bonham?
The Bonham is delighted to offer our 'Doggy Dreams' package to guests wishing to travel with their four legged friends!  Click on the "Experiences" link on our page to view package details.

Where are you located?
The Bonham is located on Drumsheugh Gardens in the West end of Edinburgh. Only a ten minute walk from Princes Street and just off Charlotte Square, the Bonham has an excellent location for restaurants and attractions. View our location map.

Do you have a car park?
We have a secure free car park located at the rear of the Bonham. Just pull up at the front door and one of our team will be more than happy to either park your car for you or direct you to our car park. Car parking is based on a first come, first served basis.

How far is the hotel from the Airports?
Edinburgh International - 25mins by Air link bus and Taxi. A taxi will cost about £20.00 each way and the Airport bus costs £6.00 for an open return.

How far is the hotel from Train Stations?
Edinburgh Waverly Station - 10mins by taxi or 20mins walk. Taxi will cost between £5 and £7
Edinburgh Haymarket - 5mins by Taxi or 10min walk. Taxi will cost around £5

How long will it take to walk to?
The Shops…5minutes
The Castle…20 minutes
Holyrood Palace…25 minutes
Harvey Nichols…15 minutes
National Gallery…15 minutes
Scottish Parliament…25 minutes
Royal Botanic Gardens…15 minutes
EICC - Edinburgh International Conference Centre…15mins
Alternatively each of these attractions is only a five minute taxi journey from The Bonham.

Do you have a luggage store?
Yes. We are more than happy to store your luggage if you are arriving early and again on departure.

What time can I check in and out?
Check in is at 3pm and check out by 12pm. It is often possible to check in earlier and we will try to make your room ready for you as soon after you arrive as is possible. We are happy to store luggage both before you check in if arriving early or after you check out.

To order extras with your booking, please fill in our guest services extra form. For further information about our guest services at our boutique hotel in Edinburgh, please email our reception team.